WEpayments - Incident Detected – Incident details

All systems operational

Incident Detected

Resolved
Major outage
Started 5 months agoLasted about 1 hour

Affected

Backoffice

Major outage from 12:57 PM to 1:49 PM

Cash-out

Major outage from 12:57 PM to 1:49 PM

Callback Notification Cash-out

Major outage from 12:57 PM to 1:49 PM

PIX

Major outage from 12:57 PM to 1:49 PM

Cash-in

Major outage from 12:57 PM to 1:49 PM

Callback Notification Cash-in

Major outage from 12:57 PM to 1:49 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    This unavailability was caused by the crash of the platform that provides us with PIX services. This provider has already identified the problem and services have been restored.

  • Investigating
    Investigating
    The outage has been resolved and services are back to normal.