WEpayments - Incident Detected – Incident details

All systems operational

Incident Detected

Resolved
Major outage
Started 7 months agoLasted about 1 hour

Affected

Backoffice

Operational from 5:30 PM to 6:44 PM

Cash-out

Operational from 5:30 PM to 6:44 PM

Callback Notification Cash-out

Operational from 5:30 PM to 6:44 PM

PIX

Operational from 5:30 PM to 6:44 PM

TED

Operational from 5:30 PM to 6:44 PM

Cash-in

Operational from 5:30 PM to 6:44 PM

Updates
  • Resolved
    UTC
    Resolved

    The instability appears to have been resolved, and services are returning to normal. We are monitoring the situation closely to ensure continued stability and detect any further issues.

    A instabilidade parece ter sido resolvida e os serviços estão sendo normalizados. Estamos monitorando a situação de perto para garantir a estabilidade e detectar qualquer nova inconformidade.

  • Identified
    UTC
    Identified

    We have detected an instability within the Central Bank's systems, which is currently impacting payment processing across our platform.

    Please be advised that this is a market-wide incident affecting multiple financial institutions. Our technical team is monitoring the situation closely and will provide updates as soon as the Central Bank restores its services.

    Detectamos uma instabilidade nos sistemas do Banco Central, que está impactando o processamento de pagamentos em nossa plataforma no momento.
    Ressaltamos que este é um incidente que afeta todo o mercado e múltiplas instituições financeiras. Nosso time técnico está monitorando a situação de perto e forneceremos atualizações assim que o Banco Central restabelecer seus serviços.