WEpayments - Cause Identified – Incident details

All systems operational

Cause Identified

Resolved
Partial outage 60 %
Started 10 days agoLasted about 2 hours

Affected

Cash-out

Partial outage from 12:00 PM to 2:09 PM

PIX

Partial outage from 12:00 PM to 2:09 PM

Cash-in

Partial outage from 12:00 PM to 2:09 PM

PIX

Partial outage from 12:00 PM to 2:09 PM

External instability

Partial outage from 12:00 PM to 2:09 PM

Updates
  • Resolved
    Resolved

    The incident has been fully resolved, and all services have returned to normal operation.


    Our Performance team will continue monitoring to ensure stability and is available to assist you with any questions.

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    O incidente foi totalmente resolvido e todos os serviços voltaram a operar normalmente.

    Nossa equipe de desempenho continuará monitorando a situação para garantir a estabilidade e está à disposição para esclarecer quaisquer dúvidas.

  • Identified
    Identified

    We have detected an incident that may affect your operations, potentially causing service unavailability.

    After investigation, our technology team has identified that the cause is an Incident in an External Compliance Checking Service, which may be preventing Payouts and Payins from reaching their final status.


    We are working to fix and mitigate the impact and will keep you informed of any developments.

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    Detectamos um incidente que pode afetar suas operações, potencialmente causando indisponibilidade do serviço.

    Após investigação, nossa equipe de tecnologia identificou que a causa é um Incidente Serviço Externo de Verificação de Compliance, que pode estar impedindo que os Payouts e Payin sejam finalizados.

    Estamos trabalhando para corrigir e mitigar o impacto e o manteremos informado sobre quaisquer novidades.