WEpayments - Notice history

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Notice history

Sep 2025

System maintenance notice
Scheduled for September 12, 2025 at 6:30 AM – 7:30 AM about 1 hour
  • Planned
    September 12, 2025 at 6:30 AM
    Planned
    September 12, 2025 at 6:30 AM

    On 09/12, our system will undergo maintenance between 03:30a.m. to 04a.m. (Brasília time GMT-3).

    During this period, we expect we expect some delays in processing.

    Best regards,

    WEpayments Team

System maintenance notice
  • Completed
    September 10, 2025 at 5:10 PM
    Completed
    September 10, 2025 at 5:10 PM
    Maintenance has completed successfully
  • In progress
    September 10, 2025 at 4:00 PM
    In progress
    September 10, 2025 at 4:00 PM
    Maintenance is now in progress
  • Planned
    September 10, 2025 at 4:00 PM
    Planned
    September 10, 2025 at 4:00 PM

    On 09/10, our system will undergo maintenance between 01p.m (Brasília time GMT-3).

    During this period, we don't expect any instability and downtime.

    However, if there is any unexpected behavior during this period, please let us know because we will be available.

    Best regards,

    WEpayments Team

Ugent system maintenance notice - Cybersecurity Measures in PIX
  • Completed
    September 06, 2025 at 4:30 AM
    Completed
    September 06, 2025 at 4:30 AM
    Maintenance has completed successfully
  • In progress
    September 06, 2025 at 3:30 AM
    In progress
    September 06, 2025 at 3:30 AM
    Maintenance is now in progress
  • Planned
    September 06, 2025 at 3:30 AM
    Planned
    September 06, 2025 at 3:30 AM

    We would like to inform you that an emergency update will be carried out on our PIX services in the early hours of September 6, 2025.

    This emergency action aims to strengthen our cybersecurity systems, ensuring the implementation of improvements in this area in PIX services.

    📌 Maintenance period:

    Start: 12:30 a.m. (GMT-3)

    End: 1:30 a.m. (GMT-3)

     

    ⛔ During this interval, PIX services (Payin and Payout) will be unavailable.

     

    Immediately after this period, all services will be restored.

    Our Monitoring and Performance team will be available if you have any questions.


     

    If you have any questions or need support, our team is here to help!


    📩 cs@wepayments.com.br
    ☎️ +55 41 99266-7191 (WhatsApp only)

Instability on 'NU PAGAMENTOS'.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We have identified instability coming from NU PAGAMENTOS, so payments coming from and made to this bank may be slow to be received and sent and/or may be canceled, making it necessary to create them again.

Aug 2025

Incident Detected
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We have detected an incident that may affect your operations, potentially causing service instability. Our Tech Team is actively investigating the root cause and impact. We will provide updates as soon as more information becomes available.

Jul 2025

Incident Detected
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We have detected an incident that may affect your operations, potentially causing service unavailability.


    Our Tech Team is actively investigating the root cause and impact. We will provide updates as soon as more information becomes available.

Incident Detected
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We've detected an incident that could impact your operations, potentially causing downtime for the payment creation service.

    Our technical team is actively investigating the root cause and impact. We will provide updates as more information becomes available.

Incident Detected
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    This unavailability was caused by the crash of the platform that provides us with PIX services. This provider has already identified the problem and services have been restored.

  • Investigating
    Investigating
    The outage has been resolved and services are back to normal.
System maintenance notice
  • Completed
    July 15, 2025 at 7:00 AM
    Completed
    July 15, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    July 15, 2025 at 4:00 AM
    In progress
    July 15, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    July 15, 2025 at 4:00 AM
    Planned
    July 15, 2025 at 4:00 AM

    On 07/15, our system will undergo maintenance between 1am to 4am (Brasília time GMT-3).

    During this period, we expect downtime on our services.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

Jul 2025 to Sep 2025

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