WEpayments - Notice history

Experiencing partially degraded performance

Backoffice - Operational

100% - uptime
Oct 1914 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 1914
Nov 1914
Dec 1914

Notice history

Sep 2025

Ongoing Load Testing
  • Completed
    September 22, 2025 at 9:03 AM
    Completed
    September 22, 2025 at 9:03 AM
    Maintenance has completed successfully.
  • In progress
    September 22, 2025 at 7:00 AM
    In progress
    September 22, 2025 at 7:00 AM

    We are currently performing a load test on our systems.
    As a result, some payment requests may experience delays in processing.

System maintenance notice
  • Completed
    September 22, 2025 at 7:30 AM
    Completed
    September 22, 2025 at 7:30 AM
    Maintenance has completed successfully
  • In progress
    September 22, 2025 at 6:30 AM
    In progress
    September 22, 2025 at 6:30 AM
    Maintenance is now in progress
  • Planned
    September 22, 2025 at 6:30 AM
    Planned
    September 22, 2025 at 6:30 AM

    On 09/22, our system will undergo maintenance between 03:30a.m. to 4:30a.m. (Brasília time GMT-3).

    During this period, we expect just some delays.

    Best regards,

    WEpayments Team

Instability on 'PIC PAY'.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified instability coming from PIC PAY, so payments coming from and made to this bank may be slow to be received and sent and/or may be canceled, making it necessary to create them again.

System maintenance notice
  • Completed
    September 15, 2025 at 6:30 AM
    Completed
    September 15, 2025 at 6:30 AM
    Maintenance is now in progress
  • Planned
    September 15, 2025 at 6:30 AM
    Planned
    September 15, 2025 at 6:30 AM

    On 09/15, our system will undergo maintenance between 03:30a.m. to 4:30a.m. (Brasília time GMT-3).

    During this period, we expect just some delays.

    Best regards,

    WEpayments Team

System maintenance notice
  • Completed
    September 12, 2025 at 7:30 AM
    Completed
    September 12, 2025 at 7:30 AM
    Maintenance has completed successfully
  • In progress
    September 12, 2025 at 6:30 AM
    In progress
    September 12, 2025 at 6:30 AM
    Maintenance is now in progress
  • Planned
    September 12, 2025 at 6:30 AM
    Planned
    September 12, 2025 at 6:30 AM

    On 09/12, our system will undergo maintenance between 03:30a.m. to 04:30a.m. (Brasília time GMT-3).

    During this period, we expect we expect some delays in processing.

    Best regards,

    WEpayments Team

Aug 2025

Incident Detected
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We have detected an incident that may affect your operations, potentially causing service instability. Our Tech Team is actively investigating the root cause and impact. We will provide updates as soon as more information becomes available.

Jul 2025

Incident Detected
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We have detected an incident that may affect your operations, potentially causing service unavailability.


    Our Tech Team is actively investigating the root cause and impact. We will provide updates as soon as more information becomes available.

Incident Detected
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We've detected an incident that could impact your operations, potentially causing downtime for the payment creation service.

    Our technical team is actively investigating the root cause and impact. We will provide updates as more information becomes available.

Incident Detected
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    This unavailability was caused by the crash of the platform that provides us with PIX services. This provider has already identified the problem and services have been restored.

  • Investigating
    Investigating
    The outage has been resolved and services are back to normal.
System maintenance notice
  • Completed
    July 15, 2025 at 7:00 AM
    Completed
    July 15, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    July 15, 2025 at 4:00 AM
    In progress
    July 15, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    July 15, 2025 at 4:00 AM
    Planned
    July 15, 2025 at 4:00 AM

    On 07/15, our system will undergo maintenance between 1am to 4am (Brasília time GMT-3).

    During this period, we expect downtime on our services.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

Jul 2025 to Sep 2025

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