WEpayments - Instability identified at Itaú and Santander banks – Incident details

All systems operational

Instability identified at Itaú and Santander banks

Resolved
Degraded performance
Started 11 months agoLasted 20 minutes

Affected

Cash-out

Degraded performance from 4:56 AM to 5:16 AM

PIX

Degraded performance from 4:56 AM to 5:16 AM

Cash-in

Degraded performance from 4:56 AM to 5:16 AM

PIX

Degraded performance from 4:56 AM to 5:16 AM

External instability

Degraded performance from 4:56 AM to 5:16 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Instability at Itaú and Santander resolved, new instability detected at Nu Pagamentos.

  • Monitoring
    UTC
    Monitoring

    Banco Itaú resumed operations, transitioning normally, Banco Santander under monitoring due to instability.

  • Investigating
    UTC
    Investigating

    We have identified instability at Itaú and Santander banks, therefore payments originating from and destined for these banks may take longer to be received and sent and/or may be canceled, requiring them to be created again.