WEpayments - External Instability: Nubank – Incident details

All systems operational

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External Instability: Nubank

ResolvedMajor outage3 hours 44 minutes

Affected

Cash-out

Major outage from 1:30 AM to 5:14 AM

PIX

Major outage from 1:30 AM to 5:14 AM

Cash-in

Major outage from 1:30 AM to 5:14 AM

PIX

Major outage from 1:30 AM to 5:14 AM

External instability

Major outage from 1:30 AM to 5:14 AM

  • ResolvedUTC

    Monitoring confirmed that external instability has normalized.

    We continue to monitor transactions.

  • InvestigatingUTC

    We have identified several temporary instabilities originating from Nubank, which means that payments originating from and made to this bank may take longer to be received and sent and/or may be canceled, making it necessary to create them again.