WEpayments - Instability in payout (cash out and cash in) | Instabilidade detectada em payouts (saques) e payins (cobranças) – Incident details

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Instability in payout (cash out and cash in) | Instabilidade detectada em payouts (saques) e payins (cobranças)

ResolvedMajor outage7 hours 42 minutes

Affected

  • ResolvedUTC

    After the external service provider took action, the instability was resolved and the system is now back up and running. Our team continues to monitor the system.

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    Após atuação da processadora externa, a instabilidade foi solucionada e o ambiente voltou a estar ativo e operacional. Nossa equipe segue monitorando o ambiente.

  • IdentifiedUTC

    We have conducted an internal investigation and determined that the instability has recurred. We are contacting our external service provider to have the issue investigated.

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    Verificamos internamente e identificamos que a instabilidade voltou a ocorrer. Estamos acionando o nosso processador externo para que seja verificado o problema.

  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    Signs of instability have been detected in the DICT/BACEN. We are currently analyzing the situation and monitoring the environment.

    Foram detectados sinais de instabilidade no DICT/BACEN. Atualmente, estamos analisando a situação e monitorando o ambiente.