WEpayments - Notice history

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Apr 2025

Instability Notice
Resolved
  • UpdateUTC
    This incident has been resolved.
  • ResolvedUTC

    We have identified a technical issue that is currently impacting our payment processing system.

    Our technical team is actively working to resolve this issue as quickly as possible. We will keep you updated on the progress and notify you once the issue has been resolved.

    Thank you for your consideration!

    WEpayments Team

APR23
Systemic update - PIX - 04/23
CompletedMaintenance30 minutes
  • CompletedApril 23, 2025 at 5:30 PMUTC
    Maintenance has completed successfully
  • In progressApril 23, 2025 at 5:00 PMUTC
    Maintenance is now in progress
  • PlannedApril 23, 2025 at 5:00 PMUTC

    On 04/23, our system will undergo maintenance between 2p.m. to 2:30p.m. (Brasília time GMT-3).

    During this period, we expect PIX downtime.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

Mar 2025

Instability on 'Banco do Brasil'.
Resolved1 hour 45 minutes
  • ResolvedUTC

    Apparently the instability at Banco do Brasil has been resolved and payin and payout processing related to this bank is now normalized.

  • MonitoringUTC

    We have identified instability coming from Banco do Brasil, so payments coming from and made to this bank may be slow to be received and sent and/or may be canceled, making it necessary to create them again.

Instability Notice
ResolvedMajor outage6 minutes
  • ResolvedUTC

    The instability is over and that the service of payin and payout is normalized.

    Thank you very much for your understanding!

    Best regards,

    WEpayments Team

  • IdentifiedUTC

    We have identified an instability that may temporarily affect the processing of payments and charges.

    Our team is already working to resolve it as soon as possible. During this period, you may notice unavailability of payin and payout services.

    Don't worry, as soon as everything is back up and running, we'll get back to you and your operations will return to normal processing.

    WEpayments Team

Payin Instability
Resolved22 minutes
  • ResolvedUTC

    The incident has been resolved. Payin service has returned to normal.

  • IdentifiedUTC

    We have identified an internal instability that is affecting pay-in processing. Our team is already working to resolve the issue.

MAR11
Scheduled Maintenance – Temporary PIX Downtime
CompletedMaintenance15 minutes
  • CompletedMarch 11, 2025 at 6:15 AMUTC
    Maintenance has completed successfully
  • In progressMarch 11, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedMarch 11, 2025 at 6:00 AMUTC

    Dear Partner,

    On March 11th, our system will undergo scheduled maintenance from 03:00 to 03:15 AM (Brasília time, GMT-3), lasting approximately 15 minutes.

    During this period, all PIX transactions will be temporarily unavailable. Processing will resume immediately after the maintenance is completed.

    Please let us know if you have any questions.

    Best regards,
    WEpayments Team

Feb 2025

Instability Notice
ResolvedMajor outage

  • The instability has been resolved, and all services are now fully back to normal.

    Thank you very much for your understanding!

    Best regards,

    WEpayments Team

    UTC
Instability Notice
ResolvedMajor outage26 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We have identified an external instability that may temporarily affect the processing of pix payin and payout.

    Payout transactions made by bank data (TED) continue to function normally.

    Don't worry, as soon as everything is back up and running, we'll get back to you and your operations will return to normal processing.

    Thank you for your consideration!

    WEpayments Team

Instability Notice
ResolvedMajor outage4 hours 20 minutes
  • ResolvedUTC

    The instability has been resolved, and all services are now fully back to normal.

    Thank you very much for your understanding!

    Best regards,
    WEpayments Team

  • IdentifiedUTC

    We would like to inform you that we are currently experiencing a temporary outage of our operations.

    Our team is already working to resolve the issue as quickly as possible.

    During this time, you may notice a temporary pause in transaction processing or delays in payment confirmations.

    Don't worry, as soon as everything is back up and running, we'll get back to you and your operations will return to normal processing.

    Thank you for your consideration!

    WEpayments Team

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