We have detected an incident that may affect your operations, potentially causing service unavailability.
Our technical team is actively investigating the root cause and impact. We will provide updates as soon as we have more information available. Below is the timeline of the incident, which is still ongoing.
At 9:35 p.m. BRT on February 2, 2026, we identified payouts from some merchants being rejected by DICT at Bacen.
At 12:34 a.m. BRT on February 3, 2026, it was identified that Payins transactions were also being affected.
At 12:57 a.m BRT on February 3, 2026, the analyst on duty, Christian, was called in to check the environment.
