WEpayments - Instability identified at Itaú and Santander banks – Incident details

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Instability identified at Itaú and Santander banks

ResolvedDegraded performance20 minutes

Affected

Cash-out

Degraded performance from 4:56 AM to 5:16 AM

PIX

Degraded performance from 4:56 AM to 5:16 AM

Cash-in

Degraded performance from 4:56 AM to 5:16 AM

PIX

Degraded performance from 4:56 AM to 5:16 AM

External instability

Degraded performance from 4:56 AM to 5:16 AM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    Instability at Itaú and Santander resolved, new instability detected at Nu Pagamentos.

  • MonitoringUTC

    Banco Itaú resumed operations, transitioning normally, Banco Santander under monitoring due to instability.

  • InvestigatingUTC

    We have identified instability at Itaú and Santander banks, therefore payments originating from and destined for these banks may take longer to be received and sent and/or may be canceled, requiring them to be created again.