Incident Detected - Incident details - WEpayments - Status

Incident Detected

Resolved

Partial outage 60 %

Started 9 months agoJanuary 08, 2026Lasted 1 hour 53 minutesJanuary 08, 202612:051:58 PMUTC

Affected

Cash-in

Callback Notification Cash-in

Updates

Resolved
January 08, 2026 at 1:58 PMUTC
Resolved
January 08, 2026 at 1:58 PMUTC
The incident has been fully resolved, and all services have returned to normal operation.

Our Performance team will continue monitoring to ensure stability and is available to assist you with any questions.

O incidente foi totalmente resolvido e todos os serviços voltaram a operar normalmente.

Nossa equipe de desempenho continuará monitorando a situação para garantir a estabilidade e está à disposição para esclarecer quaisquer dúvidas.
Investigating
January 08, 2026 at 12:05 PMUTC
Investigating
January 08, 2026 at 12:05 PMUTC
Our team has noticed a sharp increase on our Payin - Webhook Queues starting at 9:05 AM (GMT-3), causing a big delay on the payin notification operation.

We are currently investigating the root cause of this incident.

Nossa equipe observou um aumento repentino nas filas de Webhooks de pagamento a partir das 9h05 (GMT-3), causando um grande atraso na operação de notificação de pagamento.

Estamos investigando a causa raiz desse incidente.