Instability in payout (cash out and cash in) | Instabilidade detectada em payouts (saques) e payins (cobranças) - Incident details - WEpayments

Resolved

Major outage

Started about 1 month agoLasted about 8 hours

Affected

Cash-out

Callback Notification Cash-out

PIX

TED

Cash-in

Callback Notification Cash-in

Updates

Resolved
March 28, 2026 at 10:51 PM
Resolved
March 28, 2026 at 10:51 PM
After the external service provider took action, the instability was resolved and the system is now back up and running. Our team continues to monitor the system.

---------------------------------------------------

Após atuação da processadora externa, a instabilidade foi solucionada e o ambiente voltou a estar ativo e operacional. Nossa equipe segue monitorando o ambiente.
Identified
March 28, 2026 at 9:18 PM
Identified
March 28, 2026 at 9:18 PM
We have conducted an internal investigation and determined that the instability has recurred. We are contacting our external service provider to have the issue investigated.

---------------------------------------------------

Verificamos internamente e identificamos que a instabilidade voltou a ocorrer. Estamos acionando o nosso processador externo para que seja verificado o problema.
Resolved
March 28, 2026 at 4:39 PM
Resolved
March 28, 2026 at 4:39 PM
This incident has been resolved.
Identified
March 28, 2026 at 3:09 PM
Identified
March 28, 2026 at 3:09 PM
Signs of instability have been detected in the DICT/BACEN. We are currently analyzing the situation and monitoring the environment.

Foram detectados sinais de instabilidade no DICT/BACEN. Atualmente, estamos analisando a situação e monitorando o ambiente.

WEpayments - Instability in payout (cash out and cash in) | Instabilidade detectada em payouts (saques) e payins (cobranças) – Incident details