WEpayments - Incidente Detectado | Incident Detected – Incident details

All systems operational

Incidente Detectado | Incident Detected

Resolved
Major outage
Started 3 months agoLasted 9 hours 30 minutes

Affected

Backoffice

Major outage from 3:57 AM to 1:27 PM

Cash-out

Major outage from 3:57 AM to 1:27 PM

Callback Notification Cash-out

Major outage from 3:57 AM to 1:27 PM

PIX

Major outage from 3:57 AM to 1:27 PM

TED

Major outage from 3:57 AM to 1:27 PM

Cash-in

Major outage from 3:57 AM to 1:27 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    Identificamos uma lentidão no fluxo de pagamentos, o que está causando um atraso na conclusão do processo. A equipe de desenvolvimento já está trabalhando para solucionar o problema e o ambiente estará estável em breve.

    Todos os pagamentos serão concluídos.
    _____________________________________________________________________________


    We have identified a slowdown in the payment flow, which is causing a delay in reaching the final status. The development team is already working on it, and the environment will be stable soon.

    All payments will reach their final status.