WEpayments - Instabilidade nas Operações de Payouts / Payout Operations Instability – Incident details

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Instabilidade nas Operações de Payouts / Payout Operations Instability

ResolvedPartial outage59 minutes

Affected

Cash-out

Partial outage from 10:07 PM to 11:07 PM

Callback Notification Cash-out

Partial outage from 10:07 PM to 11:07 PM

PIX

Partial outage from 10:07 PM to 11:07 PM

TED

Partial outage from 10:07 PM to 11:07 PM

  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    Prezados Merchants,

    Informamos que identificamos uma instabilidade temporária que está afetando as operações de payouts.

    Status dos serviços no momento:

    • Payouts: Operações temporariamente impactadas.

    Nossa equipe técnica já está investigando o ocorrido e monitorando o cenário para identificar a causa e restabelecer a normalidade do serviço o mais breve possível.

    Pedimos desculpas pelo inconveniente, agradecemos a compreensão e compartilharemos novas atualizações assim que houver novidades.

    ------------------------------------------------------------------------------------------------------------------------------------------------------------

    Dear Merchants,

    We would like to inform you that we have identified a temporary instability affecting payout operations.

    Current Service Status:

    • Payouts: Operations are temporarily impacted.

    Our technical team is actively investigating the issue and monitoring the situation to identify the root cause and restore normal service as soon as possible.

    We apologize for the inconvenience and appreciate your understanding. We will provide further updates as soon as new information becomes available.