WEpayments - Notice history

All systems operational

Backoffice - Operational

80% - uptime
Mar 2026 · 69.95%Apr · 70.00%May · 98.36%

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Notice history

May 2026

Manutenção em serviços de parceiros | Partner service maintenance
Scheduled for May 24, 2026 at 1:00 AM – 1:00 AM
  • Planned
    May 24, 2026 at 1:00 AM
    Planned
    May 24, 2026 at 1:00 AM

    Informamos que um de nossos parceiros de processamento realizará uma manutenção preventiva em seus sistemas. Como resultado, nossos serviços poderão apresentar instabilidades momentâneas ou redução de desempenho.

    Data: 23 de maio de 2026

    Impacto esperado: Possível lentidão ou breves interrupções na operação.

    Agradecemos a compreensão enquanto trabalhamos para garantir a estabilidade a longo prazo de nossa infraestrutura.


    We would like to inform you that one of our processing partners will be performing scheduled maintenance on their systems. Consequently, you may experience temporary performance degradation or instability during this period.

    Date: May 23, 2026

    Expected Impact: Possible latency or brief service interruptions.

    Thank you for your patience as we work to ensure the long-term reliability of our infrastructure.

Apr 2026

System Maintenance Notice | Notificação de Manutenção de Sistema
  • Completed
    April 29, 2026 at 12:30 PM
    Completed
    April 29, 2026 at 12:30 PM
    Maintenance has completed successfully
  • In progress
    April 29, 2026 at 12:00 PM
    In progress
    April 29, 2026 at 12:00 PM
    Maintenance is now in progress
  • Update
    April 29, 2026 at 12:00 PM
    Update
    April 29, 2026 at 12:00 PM

    Tomorrow, April 29th, our system will undergo maintenance between 10:30 AM AND 11 AM (Brasília time GMT-3). due to a scheduled deployment in the Payin application.

    During this process, no impact is expected. However, in case of unforeseen issues, a brief instability of up to 10 minutes may occur in Payin services.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

    ------------------------------------------------------------------------------

    Amanhã, 29 de abril, nosso sistema passará por manutenção entre 10h30 e 11h (horário de Brasília, GMT-3), devido a uma implementação programada no aplicativo Payin.

    Durante esse processo, não se prevê nenhum impacto. No entanto, em caso de imprevistos, poderá ocorrer uma breve instabilidade de até 10 minutos nos serviços do Payin.

    Após esse período, o serviço será normalizado e suas operações voltarão ao normal.

    Atenciosamente,

    Equipe WEpayments

  • Planned
    April 28, 2026 at 7:33 PM
    Planned
    April 28, 2026 at 7:33 PM

    Tomorrow, April 29th, our system will undergo maintenance between 9 AM AND 9:30 AM (Brasília time GMT-3). due to a scheduled deployment in the Payin application.

    During this process, no impact is expected. However, in case of unforeseen issues, a brief instability of up to 10 minutes may occur in Payin services.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

    ------------------------------------------------------------------------------

    Amanhã, 29 de abril, nosso sistema passará por manutenção entre 9h e 9h30 (horário de Brasília, GMT-3), devido a uma implementação programada no aplicativo Payin.

    Durante esse processo, não se prevê nenhum impacto. No entanto, em caso de imprevistos, poderá ocorrer uma breve instabilidade de até 10 minutos nos serviços do Payin.

    Após esse período, o serviço será normalizado e suas operações voltarão ao normal.

    Atenciosamente,

    Equipe WEpayments

  • Completed
    April 28, 2026 at 7:30 PM
    Completed
    April 28, 2026 at 7:30 PM
    Maintenance has completed successfully
  • In progress
    April 28, 2026 at 7:00 PM
    In progress
    April 28, 2026 at 7:00 PM
    Maintenance is now in progress
Manutenção em serviços de parceiros | Partner service maintenance
  • Completed
    April 25, 2026 at 6:00 AM
    Completed
    April 25, 2026 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    April 25, 2026 at 3:30 AM
    In progress
    April 25, 2026 at 3:30 AM
    Maintenance is now in progress
  • Planned
    April 25, 2026 at 3:30 AM
    Planned
    April 25, 2026 at 3:30 AM

    Informamos que um de nossos parceiros de processamento realizará uma manutenção preventiva em seus sistemas. Como resultado, nossos serviços poderão apresentar instabilidades momentâneas ou redução de desempenho.

    • Data: 25 de Abril de 2026 (Sábado)

    • Horário: Entre 00:30 e 03:00 (Horário de Brasília)

    • Impacto esperado: Possível lentidão ou breves interrupções na operação de boletos e operações crossborder de alto valor (estimadas em até 15 minutos).

    Agradecemos a compreensão enquanto trabalhamos para garantir a estabilidade a longo prazo de nossa infraestrutura.



    We would like to inform you that one of our processing partners will be performing preventive maintenance on their systems. As a result, our services may experience momentary instability or reduced performance.

    • Date: April 25th, 2026 (Saturday)

    • Time: Between 12:30 AM and 03:00 AM (BRT / UTC-3)

    • Expected Impact: Possible latency or brief interruptions in "boleto" processing and high-value cross-border transactions (estimated up to 15 minutes).

    We appreciate your understanding as we work to ensure the long-term stability of our infrastructure.

Cause Identified
  • Resolved
    Resolved

    The incident has been fully resolved, and all services have returned to normal operation.


    Our Performance team will continue monitoring to ensure stability and is available to assist you with any questions.

    -------------------------------------------------------------------

    O incidente foi totalmente resolvido e todos os serviços voltaram a operar normalmente.

    Nossa equipe de desempenho continuará monitorando a situação para garantir a estabilidade e está à disposição para esclarecer quaisquer dúvidas.

  • Identified
    Identified

    We have detected an incident that may affect your operations, potentially causing service unavailability.

    After investigation, our technology team has identified that the cause is an Incident in an External Compliance Checking Service, which may be preventing Payouts and Payins from reaching their final status.


    We are working to fix and mitigate the impact and will keep you informed of any developments.

    --------------------------------------------------------------------------------------------------------------

    Detectamos um incidente que pode afetar suas operações, potencialmente causando indisponibilidade do serviço.

    Após investigação, nossa equipe de tecnologia identificou que a causa é um Incidente Serviço Externo de Verificação de Compliance, que pode estar impedindo que os Payouts e Payin sejam finalizados.

    Estamos trabalhando para corrigir e mitigar o impacto e o manteremos informado sobre quaisquer novidades.

Mar 2026

System Maintenance Notice | Notificação de Manutenção de Sistema
  • Completed
    March 31, 2026 at 7:30 PM
    Completed
    March 31, 2026 at 7:30 PM
    Maintenance has completed successfully
  • In progress
    March 31, 2026 at 6:30 PM
    In progress
    March 31, 2026 at 6:30 PM
    Maintenance is now in progress
  • Planned
    March 31, 2026 at 6:30 PM
    Planned
    March 31, 2026 at 6:30 PM

    Today, March 31st, our system will undergo maintenance for a cluster update between 3:30 PM and 4:30 PM (Brasília time GMT-3).

    During this period, we do not expect any Instabilities in our services.

    Best regards,

    WEpayments Team

    Hoje, 31 de março, nosso sistema passará por manutenção para atualização do cluster entre 15h30h e 16h30h (horário de Brasília, GMT-3).

    Durante esse período, não prevemos nenhuma instabilidade em nossos serviços.

    Atenciosamente,

    Equipe WEpayments

Incident Detected
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    There has been no errors detected for the past 10 minutes. Operation seems stable.

    We are closely monitoring our operations to make sure all systems are 100% recovered

  • Identified
    Identified

    After investigation, our technology team has identified that the cause is an incident in our infrastructure partner.

    Our team is constantly monitoring and requesting updates from this provider to update you and return our operations as soon as possible.


    We are working to mitigate the impact and will keep you informed of any developments.

    Após investigação, nossa equipe de tecnologia identificou que a causa foi um incidente em nosso parceiro de infraestrutura.

    Nossa equipe está monitorando constantemente a situação e solicitando atualizações a esse provedor para mantê-los informados e retomar nossas operações o mais breve possível.

    Estamos trabalhando para mitigar o impacto e os manteremos informados sobre quaisquer novidades.

  • Investigating
    Investigating

    We have detected an incident that may affect your operations, potentially causing service unavailability.


    Our Tech Team is actively investigating the root cause and impact. We will provide updates as soon as more information becomes available.

Manutenção em serviços de parceiros | Partner service maintenance
  • Completed
    March 29, 2026 at 1:30 AM
    Completed
    March 29, 2026 at 1:30 AM
    Maintenance has completed successfully
  • In progress
    March 29, 2026 at 1:00 AM
    In progress
    March 29, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 29, 2026 at 1:00 AM
    Planned
    March 29, 2026 at 1:00 AM

    Informamos que um de nossos parceiros de processamento realizará uma manutenção preventiva em seus sistemas. Como resultado, nossos serviços poderão apresentar instabilidades momentâneas ou redução de desempenho.

    • Data: 28 de março de 2026

    • Impacto esperado: Possível lentidão ou breves interrupções na operação.

    Agradecemos a compreensão enquanto trabalhamos para garantir a estabilidade a longo prazo de nossa infraestrutura.

    We would like to inform you that one of our processing partners will be performing scheduled maintenance on their systems. Consequently, you may experience temporary performance degradation or instability during this period.

    • Date: March 28, 2026

    • Expected Impact: Possible latency or brief service interruptions.

    Thank you for your patience as we work to ensure the long-term reliability of our infrastructure.

Instability in payout (cash out and cash in) | Instabilidade detectada em payouts (saques) e payins (cobranças)
  • Resolved
    Resolved

    After the external service provider took action, the instability was resolved and the system is now back up and running. Our team continues to monitor the system.

    ---------------------------------------------------

    Após atuação da processadora externa, a instabilidade foi solucionada e o ambiente voltou a estar ativo e operacional. Nossa equipe segue monitorando o ambiente.

  • Identified
    Identified

    We have conducted an internal investigation and determined that the instability has recurred. We are contacting our external service provider to have the issue investigated.

    ---------------------------------------------------

    Verificamos internamente e identificamos que a instabilidade voltou a ocorrer. Estamos acionando o nosso processador externo para que seja verificado o problema.

  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Signs of instability have been detected in the DICT/BACEN. We are currently analyzing the situation and monitoring the environment.

    Foram detectados sinais de instabilidade no DICT/BACEN. Atualmente, estamos analisando a situação e monitorando o ambiente.

System Maintenance Notice | Notificação de Manutenção de Sistema
  • Completed
    March 26, 2026 at 7:00 AM
    Completed
    March 26, 2026 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    March 26, 2026 at 5:00 AM
    In progress
    March 26, 2026 at 5:00 AM
    Maintenance is now in progress
  • Planned
    March 26, 2026 at 5:00 AM
    Planned
    March 26, 2026 at 5:00 AM

    On March 26th, one of our final processors will undergo maintenance between 2 AM and 4 AM (Brasília time GMT-3).

    During this period, we expect some slight Instability in the Boleto Payins and Cross-border operations.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

    No dia 26 de março, um de nossos processadores externos passará por manutenção entre 2h e 4h da manhã (horário de Brasília, GMT-3).

    Durante esse período, prevemos leve Instabilidade nos Payins por boleto e nas operações cross-border.

    Após esse período, o serviço será normalizado e suas operações voltarão ao normal.

    Atenciosamente,

    Equipe WEpayments

Mar 2026 to May 2026

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