WEpayments - Notice history

All systems operational

Backoffice - Operational

100% - uptime
Feb 2025 · 99.35%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

Systemic update - PIX - 04/23
  • Completed
    April 23, 2025 at 5:30 PM
    Completed
    April 23, 2025 at 5:30 PM
    Maintenance has completed successfully
  • In progress
    April 23, 2025 at 5:00 PM
    In progress
    April 23, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    April 23, 2025 at 5:00 PM
    Planned
    April 23, 2025 at 5:00 PM

    On 04/23, our system will undergo maintenance between 2p.m. to 2:30p.m. (Brasília time GMT-3).

    During this period, we expect PIX downtime.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

Mar 2025

Instability on 'Banco do Brasil'.
  • Resolved
    Resolved

    Apparently the instability at Banco do Brasil has been resolved and payin and payout processing related to this bank is now normalized.

  • Monitoring
    Monitoring

    We have identified instability coming from Banco do Brasil, so payments coming from and made to this bank may be slow to be received and sent and/or may be canceled, making it necessary to create them again.

Instability Notice
  • Resolved
    Resolved

    The instability is over and that the service of payin and payout is normalized.

    Thank you very much for your understanding!

    Best regards,

    WEpayments Team

  • Identified
    Identified

    We have identified an instability that may temporarily affect the processing of payments and charges.

    Our team is already working to resolve it as soon as possible. During this period, you may notice unavailability of payin and payout services.

    Don't worry, as soon as everything is back up and running, we'll get back to you and your operations will return to normal processing.

    WEpayments Team

Payin Instability
  • Resolved
    Resolved

    The incident has been resolved. Payin service has returned to normal.

  • Identified
    Identified

    We have identified an internal instability that is affecting pay-in processing. Our team is already working to resolve the issue.

Scheduled Maintenance – Temporary PIX Downtime
  • Completed
    March 11, 2025 at 6:15 AM
    Completed
    March 11, 2025 at 6:15 AM
    Maintenance has completed successfully
  • In progress
    March 11, 2025 at 6:00 AM
    In progress
    March 11, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    March 11, 2025 at 6:00 AM
    Planned
    March 11, 2025 at 6:00 AM

    Dear Partner,

    On March 11th, our system will undergo scheduled maintenance from 03:00 to 03:15 AM (Brasília time, GMT-3), lasting approximately 15 minutes.

    During this period, all PIX transactions will be temporarily unavailable. Processing will resume immediately after the maintenance is completed.

    Please let us know if you have any questions.

    Best regards,
    WEpayments Team

Feb 2025

Instability Notice
  • Resolved
    Resolved

    The instability has been resolved, and all services are now fully back to normal.

    Thank you very much for your understanding!

    Best regards,

    WEpayments Team

Instability Notice
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have identified an external instability that may temporarily affect the processing of pix payin and payout.

    Payout transactions made by bank data (TED) continue to function normally.

    Don't worry, as soon as everything is back up and running, we'll get back to you and your operations will return to normal processing.

    Thank you for your consideration!

    WEpayments Team

Instability Notice
  • Resolved
    Resolved

    The instability has been resolved, and all services are now fully back to normal.

    Thank you very much for your understanding!

    Best regards,
    WEpayments Team

  • Identified
    Identified

    We would like to inform you that we are currently experiencing a temporary outage of our operations.

    Our team is already working to resolve the issue as quickly as possible.

    During this time, you may notice a temporary pause in transaction processing or delays in payment confirmations.

    Don't worry, as soon as everything is back up and running, we'll get back to you and your operations will return to normal processing.

    Thank you for your consideration!

    WEpayments Team

Feb 2025 to Apr 2025

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