WEpayments - Notice history

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Backoffice - Operational

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May 2025 · 100.0%Jun · 100.0%Jul · 99.88%

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May 2025
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Notice history

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Jul 2025

Incident Detected
ResolvedMajor outage12 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We have detected an incident that may affect your operations, potentially causing service unavailability.


    Our Tech Team is actively investigating the root cause and impact. We will provide updates as soon as more information becomes available.

Incident Detected
ResolvedMajor outage16 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We've detected an incident that could impact your operations, potentially causing downtime for the payment creation service.

    Our technical team is actively investigating the root cause and impact. We will provide updates as more information becomes available.

Incident Detected
ResolvedMajor outage52 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    This unavailability was caused by the crash of the platform that provides us with PIX services. This provider has already identified the problem and services have been restored.

  • InvestigatingUTC
    The outage has been resolved and services are back to normal.
JUL15
System maintenance notice
CompletedMaintenance3 hours
  • CompletedJuly 15, 2025 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progressJuly 15, 2025 at 4:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 15, 2025 at 4:00 AMUTC

    On 07/15, our system will undergo maintenance between 1am to 4am (Brasília time GMT-3).

    During this period, we expect downtime on our services.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

Jun 2025

No notices reported this month

May 2025

MAY23
System maintenance notice
CompletedMaintenance30 minutes
  • CompletedMay 23, 2025 at 8:30 AMUTC
    Maintenance has completed successfully
  • In progressMay 23, 2025 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 23, 2025 at 8:00 AMUTC

    On 05/23, our system will undergo maintenance between 5a.m. and 5:30a.m.(Brasília time GMT-3).

    During this period, we expect downtime in the PIX services.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

Instability Notice
Resolved1 hour 38 minutes
  • ResolvedUTC

    The issue affecting Payouts via PIX Key has been resolved.

  • IdentifiedUTC

    We’ve identified an external issue that is currently affecting Payouts made via PIX Key.

    Our team is monitoring the situation closely to ensure everything returns to normal as soon as possible.

    As soon as everything is back to normal, we’ll let you know!

    Thank you for your consideration!

    WEpayments Team

MAY13
System maintenance notice
CompletedMaintenance30 minutes
  • CompletedMay 13, 2025 at 1:30 AMUTC
    Maintenance has completed successfully
  • In progressMay 13, 2025 at 1:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 13, 2025 at 1:00 AMUTC

    On 05/12, our system will undergo maintenance between 10a.m and 10:30a.m. (Brasília time GMT-3).

    During this period, payin services will possibly be unavailable.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

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