WEpayments - Notice history

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Apr 2026

APR29
System Maintenance Notice | Notificação de Manutenção de Sistema
CompletedMaintenance30 minutes
  • CompletedApril 29, 2026 at 12:30 PMUTC
    Maintenance has completed successfully
  • In progressApril 29, 2026 at 12:00 PMUTC
    Maintenance is now in progress
  • UpdateApril 29, 2026 at 12:00 PMUTC

    Tomorrow, April 29th, our system will undergo maintenance between 10:30 AM AND 11 AM (Brasília time GMT-3). due to a scheduled deployment in the Payin application.

    During this process, no impact is expected. However, in case of unforeseen issues, a brief instability of up to 10 minutes may occur in Payin services.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

    ------------------------------------------------------------------------------

    Amanhã, 29 de abril, nosso sistema passará por manutenção entre 10h30 e 11h (horário de Brasília, GMT-3), devido a uma implementação programada no aplicativo Payin.

    Durante esse processo, não se prevê nenhum impacto. No entanto, em caso de imprevistos, poderá ocorrer uma breve instabilidade de até 10 minutos nos serviços do Payin.

    Após esse período, o serviço será normalizado e suas operações voltarão ao normal.

    Atenciosamente,

    Equipe WEpayments

  • PlannedApril 28, 2026 at 7:33 PMUTC

    Tomorrow, April 29th, our system will undergo maintenance between 9 AM AND 9:30 AM (Brasília time GMT-3). due to a scheduled deployment in the Payin application.

    During this process, no impact is expected. However, in case of unforeseen issues, a brief instability of up to 10 minutes may occur in Payin services.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

    ------------------------------------------------------------------------------

    Amanhã, 29 de abril, nosso sistema passará por manutenção entre 9h e 9h30 (horário de Brasília, GMT-3), devido a uma implementação programada no aplicativo Payin.

    Durante esse processo, não se prevê nenhum impacto. No entanto, em caso de imprevistos, poderá ocorrer uma breve instabilidade de até 10 minutos nos serviços do Payin.

    Após esse período, o serviço será normalizado e suas operações voltarão ao normal.

    Atenciosamente,

    Equipe WEpayments

  • CompletedApril 28, 2026 at 7:30 PMUTC
    Maintenance has completed successfully
  • In progressApril 28, 2026 at 7:00 PMUTC
    Maintenance is now in progress
APR25
Manutenção em serviços de parceiros | Partner service maintenance
CompletedMaintenance2 hours 30 minutes
  • CompletedApril 25, 2026 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progressApril 25, 2026 at 3:30 AMUTC
    Maintenance is now in progress
  • PlannedApril 25, 2026 at 3:30 AMUTC

    Informamos que um de nossos parceiros de processamento realizará uma manutenção preventiva em seus sistemas. Como resultado, nossos serviços poderão apresentar instabilidades momentâneas ou redução de desempenho.

    • Data: 25 de Abril de 2026 (Sábado)

    • Horário: Entre 00:30 e 03:00 (Horário de Brasília)

    • Impacto esperado: Possível lentidão ou breves interrupções na operação de boletos e operações crossborder de alto valor (estimadas em até 15 minutos).

    Agradecemos a compreensão enquanto trabalhamos para garantir a estabilidade a longo prazo de nossa infraestrutura.



    We would like to inform you that one of our processing partners will be performing preventive maintenance on their systems. As a result, our services may experience momentary instability or reduced performance.

    • Date: April 25th, 2026 (Saturday)

    • Time: Between 12:30 AM and 03:00 AM (BRT / UTC-3)

    • Expected Impact: Possible latency or brief interruptions in "boleto" processing and high-value cross-border transactions (estimated up to 15 minutes).

    We appreciate your understanding as we work to ensure the long-term stability of our infrastructure.

Cause Identified
ResolvedPartial outage2 hours 9 minutes
  • ResolvedUTC

    The incident has been fully resolved, and all services have returned to normal operation.


    Our Performance team will continue monitoring to ensure stability and is available to assist you with any questions.

    -------------------------------------------------------------------

    O incidente foi totalmente resolvido e todos os serviços voltaram a operar normalmente.

    Nossa equipe de desempenho continuará monitorando a situação para garantir a estabilidade e está à disposição para esclarecer quaisquer dúvidas.

  • IdentifiedUTC

    We have detected an incident that may affect your operations, potentially causing service unavailability.

    After investigation, our technology team has identified that the cause is an Incident in an External Compliance Checking Service, which may be preventing Payouts and Payins from reaching their final status.


    We are working to fix and mitigate the impact and will keep you informed of any developments.

    --------------------------------------------------------------------------------------------------------------

    Detectamos um incidente que pode afetar suas operações, potencialmente causando indisponibilidade do serviço.

    Após investigação, nossa equipe de tecnologia identificou que a causa é um Incidente Serviço Externo de Verificação de Compliance, que pode estar impedindo que os Payouts e Payin sejam finalizados.

    Estamos trabalhando para corrigir e mitigar o impacto e o manteremos informado sobre quaisquer novidades.

Mar 2026

MAR31
System Maintenance Notice | Notificação de Manutenção de Sistema
CompletedMaintenance1 hour
  • CompletedMarch 31, 2026 at 7:30 PMUTC
    Maintenance has completed successfully
  • In progressMarch 31, 2026 at 6:30 PMUTC
    Maintenance is now in progress
  • PlannedMarch 31, 2026 at 6:30 PMUTC

    Today, March 31st, our system will undergo maintenance for a cluster update between 3:30 PM and 4:30 PM (Brasília time GMT-3).

    During this period, we do not expect any Instabilities in our services.

    Best regards,

    WEpayments Team

    Hoje, 31 de março, nosso sistema passará por manutenção para atualização do cluster entre 15h30h e 16h30h (horário de Brasília, GMT-3).

    Durante esse período, não prevemos nenhuma instabilidade em nossos serviços.

    Atenciosamente,

    Equipe WEpayments

Incident Detected
ResolvedMajor outage34 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    There has been no errors detected for the past 10 minutes. Operation seems stable.

    We are closely monitoring our operations to make sure all systems are 100% recovered

  • IdentifiedUTC

    After investigation, our technology team has identified that the cause is an incident in our infrastructure partner.

    Our team is constantly monitoring and requesting updates from this provider to update you and return our operations as soon as possible.


    We are working to mitigate the impact and will keep you informed of any developments.

    Após investigação, nossa equipe de tecnologia identificou que a causa foi um incidente em nosso parceiro de infraestrutura.

    Nossa equipe está monitorando constantemente a situação e solicitando atualizações a esse provedor para mantê-los informados e retomar nossas operações o mais breve possível.

    Estamos trabalhando para mitigar o impacto e os manteremos informados sobre quaisquer novidades.

  • InvestigatingUTC

    We have detected an incident that may affect your operations, potentially causing service unavailability.


    Our Tech Team is actively investigating the root cause and impact. We will provide updates as soon as more information becomes available.

MAR29
Manutenção em serviços de parceiros | Partner service maintenance
CompletedMaintenance30 minutes
  • CompletedMarch 29, 2026 at 1:30 AMUTC
    Maintenance has completed successfully
  • In progressMarch 29, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • PlannedMarch 29, 2026 at 1:00 AMUTC

    Informamos que um de nossos parceiros de processamento realizará uma manutenção preventiva em seus sistemas. Como resultado, nossos serviços poderão apresentar instabilidades momentâneas ou redução de desempenho.

    • Data: 28 de março de 2026

    • Impacto esperado: Possível lentidão ou breves interrupções na operação.

    Agradecemos a compreensão enquanto trabalhamos para garantir a estabilidade a longo prazo de nossa infraestrutura.

    We would like to inform you that one of our processing partners will be performing scheduled maintenance on their systems. Consequently, you may experience temporary performance degradation or instability during this period.

    • Date: March 28, 2026

    • Expected Impact: Possible latency or brief service interruptions.

    Thank you for your patience as we work to ensure the long-term reliability of our infrastructure.

Instability in payout (cash out and cash in) | Instabilidade detectada em payouts (saques) e payins (cobranças)
ResolvedMajor outage7 hours 42 minutes
  • ResolvedUTC

    After the external service provider took action, the instability was resolved and the system is now back up and running. Our team continues to monitor the system.

    ---------------------------------------------------

    Após atuação da processadora externa, a instabilidade foi solucionada e o ambiente voltou a estar ativo e operacional. Nossa equipe segue monitorando o ambiente.

  • IdentifiedUTC

    We have conducted an internal investigation and determined that the instability has recurred. We are contacting our external service provider to have the issue investigated.

    ---------------------------------------------------

    Verificamos internamente e identificamos que a instabilidade voltou a ocorrer. Estamos acionando o nosso processador externo para que seja verificado o problema.

  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    Signs of instability have been detected in the DICT/BACEN. We are currently analyzing the situation and monitoring the environment.

    Foram detectados sinais de instabilidade no DICT/BACEN. Atualmente, estamos analisando a situação e monitorando o ambiente.

MAR26
System Maintenance Notice | Notificação de Manutenção de Sistema
CompletedMaintenance2 hours
  • CompletedMarch 26, 2026 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progressMarch 26, 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • PlannedMarch 26, 2026 at 5:00 AMUTC

    On March 26th, one of our final processors will undergo maintenance between 2 AM and 4 AM (Brasília time GMT-3).

    During this period, we expect some slight Instability in the Boleto Payins and Cross-border operations.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

    No dia 26 de março, um de nossos processadores externos passará por manutenção entre 2h e 4h da manhã (horário de Brasília, GMT-3).

    Durante esse período, prevemos leve Instabilidade nos Payins por boleto e nas operações cross-border.

    Após esse período, o serviço será normalizado e suas operações voltarão ao normal.

    Atenciosamente,

    Equipe WEpayments

Feb 2026

FEB28
Partner service maintenance | Manutenção em serviços de parceiros
CompletedMaintenance5 hours
  • CompletedFebruary 28, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressFebruary 28, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • PlannedFebruary 28, 2026 at 3:00 AMUTC

    Some partner services will be undergoing maintenance, which may cause instability during the indicated period.

    • Date: 02/28/2026

    • Time: from 12:00a.m to 05:00a.m (GMT -3)

    We appreciate your understanding and are available to answer any questions.
    ____________________________________________________________________________________________

    Alguns serviços de parceiros estarão em manutenção, o que poderá causar instabilidade durante o período indicado.

    • Data: 28/02/2026

    • Horário: 12:00a.m até 05:00a.m (Horário de Brasília)

    Agradecemos a compreensão e nos colocamos à disposição para qualquer dúvida.

FEB26
Scheduled maintenance | Manutenção programada
CompletedMaintenance3 hours
  • CompletedFebruary 26, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progressFebruary 26, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedFebruary 26, 2026 at 6:00 AMUTC

    Scheduled maintenance will take place on 26/02/2026 at 3:00 AM, with an estimated completion time of 6:00 AM.

    Reduced speeds are possible during this period.


    A manutenção programada ocorrerá em 26/02/2026 às 3h00, com previsão de término às 6h00.

    Velocidades reduzidas são possíveis durante esse período.

FEB21
Partner service maintenance | Manutenção em serviços de parceiros
CompletedMaintenance5 hours
  • CompletedFebruary 21, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressFebruary 21, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • PlannedFebruary 21, 2026 at 3:00 AMUTC

    Some partner services will be undergoing maintenance, which may cause instability during the indicated period.

    • Date: 02/03/2026

    • Time: from 12:00a.m to 05:00a.m (GMT -3)

    We appreciate your understanding and are available to answer any questions.
    ____________________________________________________________________________________________

    Alguns serviços de parceiros estarão em manutenção, o que poderá causar instabilidade durante o período indicado.

    • Data: 03/02/2026

    • Horário: 12:00a.m até 05:00a.m (Horário de Brasília)

    Agradecemos a compreensão e nos colocamos à disposição para qualquer dúvida.



Cloudflare and Itaú Bank Incident | Incidente no Banco Itaú e Cloudflare
ResolvedPartial outage4 hours 12 minutes
  • ResolvedUTC

    The incident has been fully resolved, and all services have returned to normal operation.


    Our Performance team will continue monitoring to ensure stability and is available to assist you with any questions.

    -------------------------------------------------------------------------------------------

    O incidente foi totalmente resolvido e todos os serviços voltaram a operar normalmente.

    Nossa equipe de desempenho continuará monitorando a situação para garantir a estabilidade e está à disposição para esclarecer quaisquer dúvidas.

  • IdentifiedUTC

    We have detected an External Incident that is affecting our platform.

    After investigation, our technology team has identified that the cause is External and is an Instability at Itaú Bank and Cloudflare, which may be impacting Payin and Payout Pix transactions.


    Our team is observing the impact and will keep you informed of any developments.

    =========================================================
    Nós detectamos um Incidente Externo que está afetando nossa plataforma.

    Após investigação, nossa equipe de tecnologia identificou que a causa é Externa e se trata de uma Instabilidade no Banco Itaú e na Cloudflare, que pode estar afetando as transações de pagamento e recebimento de Pix.

    Nossa equipe está monitorando o impacto e manterá você informado sobre quaisquer novidades.

External Instability: Nubank
ResolvedMajor outage3 hours 44 minutes
  • ResolvedUTC

    Monitoring confirmed that external instability has normalized.

    We continue to monitor transactions.

  • InvestigatingUTC

    We have identified several temporary instabilities originating from Nubank, which means that payments originating from and made to this bank may take longer to be received and sent and/or may be canceled, making it necessary to create them again.

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