WEpayments - Notice history

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Nov 2025
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Notice history

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Jan 2026

We have detected an instability
ResolvedMajor outage1 hour 33 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are pleased to inform you that the stability of our services has been restored. The issues originating from our third-party processor have been resolved.

    Although the system is performing normally, our engineering team remains in a state of vigilance, monitoring closely to ensure continued reliability.

    We appreciate your patience and partnership throughout this process.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.
JAN21
Brief Maintenance in Progress
CompletedMaintenance
  • CompletedJanuary 21, 2026 at 7:40 PMUTC

    We are currently performing a quick update to our platform to implement improvements. Please be advised that there will be no impact or service interruptions during this time.

    Estamos realizando uma atualização rápida em nossa plataforma agora para implementação de melhorias. Gostaríamos de informar que não haverá impactos ou interrupções no uso do sistema durante este período.

Incident Detected
ResolvedMajor outage1 hour 14 minutes
  • ResolvedUTC

    The instability appears to have been resolved, and services are returning to normal. We are monitoring the situation closely to ensure continued stability and detect any further issues.

    A instabilidade parece ter sido resolvida e os serviços estão sendo normalizados. Estamos monitorando a situação de perto para garantir a estabilidade e detectar qualquer nova inconformidade.

  • IdentifiedUTC

    We have detected an instability within the Central Bank's systems, which is currently impacting payment processing across our platform.

    Please be advised that this is a market-wide incident affecting multiple financial institutions. Our technical team is monitoring the situation closely and will provide updates as soon as the Central Bank restores its services.

    Detectamos uma instabilidade nos sistemas do Banco Central, que está impactando o processamento de pagamentos em nossa plataforma no momento.
    Ressaltamos que este é um incidente que afeta todo o mercado e múltiplas instituições financeiras. Nosso time técnico está monitorando a situação de perto e forneceremos atualizações assim que o Banco Central restabelecer seus serviços.

Incident Detected
ResolvedPartial outage1 hour 53 minutes
  • ResolvedUTC

    The incident has been fully resolved, and all services have returned to normal operation.


    Our Performance team will continue monitoring to ensure stability and is available to assist you with any questions.


    O incidente foi totalmente resolvido e todos os serviços voltaram a operar normalmente.


    Nossa equipe de desempenho continuará monitorando a situação para garantir a estabilidade e está à disposição para esclarecer quaisquer dúvidas.

  • InvestigatingUTC

    Our team has noticed a sharp increase on our Payin - Webhook Queues starting at 9:05 AM (GMT-3), causing a big delay on the payin notification operation.

    We are currently investigating the root cause of this incident.



    Nossa equipe observou um aumento repentino nas filas de Webhooks de pagamento a partir das 9h05 (GMT-3), causando um grande atraso na operação de notificação de pagamento.


    Estamos investigando a causa raiz desse incidente.

Dec 2025

DEC11
Scheduled maintenance
CompletedMaintenance1 hour
  • CompletedDecember 11, 2025 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressDecember 11, 2025 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedDecember 11, 2025 at 4:00 PMUTC

    There is the possibility of intermittency in the PIX flow.

DEC9
Scheduled maintenance
CompletedMaintenance1 hour 20 minutes
  • CompletedDecember 09, 2025 at 11:20 AMUTC
    Maintenance has completed successfully
  • In progressDecember 09, 2025 at 10:00 AMUTC
    Maintenance is now in progress
  • PlannedDecember 09, 2025 at 10:00 AMUTC

    There is a possibility of intermittence in the PIX flow

DEC8
System maintenance notice
CompletedMaintenance3 hours
  • CompletedDecember 08, 2025 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progressDecember 08, 2025 at 4:00 AMUTC
    Maintenance is now in progress
  • PlannedDecember 08, 2025 at 4:00 AMUTC

    On December 8, 2025, our system will undergo maintenance between 01:00 AM and 04:00 AM (Brasília time GMT-3).

    During this period, it is possible that some Instability may affect the system.

    After this period, the service will be stable and your operations will return to normal.

    Best regards,

    WEpayments Team

Incident Detected
ResolvedMajor outage2 hours 31 minutes
  • ResolvedUTC

    The incident has been fully resolved, and all services have returned to normal operation.


    Our Performance team will continue monitoring to ensure stability and is available to assist you with any questions.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    After investigation, our technology team has identified that the cause is linked to an external service, which may be impacting the cash-out services.


    We are working to fix and mitigate the impact and will keep you informed of any developments.

  • InvestigatingUTC

    We have detected an incident that may affect your operations, potentially causing service unavailability.


    Our Tech Team is actively investigating the root cause and impact. We will provide updates as soon as more information becomes available.

Nov 2025

Instability on 'CAIXA ECONOMICA FEDERAL'
ResolvedDegraded performance1 hour 19 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We have identified instability coming from CAIXA ECONOMICA FEDERAL, so payments coming from and made to this bank may be slow to be received and sent and/or may be canceled, making it necessary to create them again.

Instability on 'PicPay'
ResolvedDegraded performance36 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We have identified instability coming from PicPay, so payments coming from and made to this bank may be slow to be received and sent and/or may be canceled, making it necessary to create them again.

NOV19
System maintenance notice
CompletedMaintenance3 hours
  • CompletedNovember 19, 2025 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progressNovember 19, 2025 at 4:00 AMUTC
    Maintenance is now in progress
  • PlannedNovember 19, 2025 at 4:00 AMUTC

    On Nov 19, 2025 our system will undergo maintenance between 1:00 AM and 4:00 AM (Brasília time GMT-3).

    During this period, we expect INSTABILITY in the PAYOUT AND PAYIN SERVICES.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

NOV4
System maintenance notice
CompletedMaintenance3 hours
  • CompletedNovember 04, 2025 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progressNovember 04, 2025 at 4:00 AMUTC
    Maintenance is now in progress
  • PlannedNovember 04, 2025 at 4:00 AMUTC

    On November 4, our system will undergo maintenance between 01:00 AM and 04:00 AM (Brasília time GMT-3).

    During this period, we expect INSTABILITY in the PAYOUT AND PAYIN SERVICES.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

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