WEpayments - Notice history

All systems operational

Backoffice - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

Previous page

Next page

Nov 2024
Dec 2024
Jan 2025

Notice history

Jan 2025

Instability Notice
  • Resolved
    Resolved

    We have identified an instability that may temporarily affect the processing of PIX payin and payout.

    Our team is already working to resolve it as soon as possible. During this period, you may notice unavailability in creating and receiving pix payin and payout.

    Don't worry, as soon as everything is back up and running, we'll get back to you and your operations will return to normal processing.

    Thank you for your consideration!

    WEpayments Team

System maintenance notice
  • Completed
    January 08, 2025 at 7:15 PM
    Completed
    January 08, 2025 at 7:15 PM
    Maintenance has completed successfully
  • In progress
    January 08, 2025 at 7:00 PM
    In progress
    January 08, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    January 08, 2025 at 7:00 PM
    Planned
    January 08, 2025 at 7:00 PM

    On 08/01, our system will undergo maintenance between 4ha.m. and 4h15a.m. (Brasília time GMT-3).

    During this period, our processing will normally take place on all payment methods, we will only have a delay in sending payment status confirmations (webhooks) - the statuses will be sent as soon as the maintenance is finished.

    Let us know if you have any questions.

    Best regards,

    WEpayments Team

Instability in accessing the dashboard
  • Resolved
    Resolved

    We have identified an instability that may temporarily affect the dashboard acess. Our team is already working to resolve it as soon as possible.

    Thank you for your consideration!

    WEpayments Team

System maintenance notice
  • Completed
    January 01, 2025 at 12:20 AM
    Completed
    January 01, 2025 at 12:20 AM
    Maintenance has completed successfully
  • In progress
    January 01, 2025 at 12:15 AM
    In progress
    January 01, 2025 at 12:15 AM
    Maintenance is now in progress
  • Planned
    January 01, 2025 at 12:15 AM
    Planned
    January 01, 2025 at 12:15 AM

    On 12/31, our system will undergo maintenance between 9:15p.m. and 9:20p.m. (Brasília time GMT-3).

    During this period, we expect minor instabilities in the payin and payout services.

    After this period, the service will be normalized and your operations will return to normal.

    Best regards,

    WEpayments Team

Dec 2024

System maintenance notice
  • In progress
    December 09, 2024 at 12:00 PM
    In progress
    December 09, 2024 at 12:00 PM
    Maintenance is now in progress
  • Completed
    December 09, 2024 at 12:00 PM
    Completed
    December 09, 2024 at 12:00 PM
    Maintenance is now in progress

Nov 2024

Increased latency due to internal tuning
  • Resolved
    Resolved

    There was an adjustment that increased the delay for a few moments, however, it has now been resolved.

Instability in receiving banks.
  • Resolved
    Resolved
    This incident has been resolved.
Increase in transaction latency
  • Resolved
    Resolved

    There was an increase in transaction latency by partners, but the incident has now been resolved.

Nov 2024 to Jan 2025

Next